Ask a Librarian was very pleased to announce a new feature of our service, Ask a Librarian Mobile, and we would like to tell you more about it. In a world where web-enabled cell phones, smart phones and PDAs are becoming ubiquitous, we wanted to remain relevant to our users and let them get the help they need when and where they need it.
Ask a Librarian Mobile is the e-mail portion of the Ask a Librarian chat reference service and has been optimized for handheld devices. When a user goes to http://www.askalibrarian.org/mobile with their handheld device, they will see the customized interface and be able to ask their question by e-mail and get a response from their local library. Here are some quick facts about the new Mobile service:
1. Ask a Librarian Mobile allows users to access the Ask a Librarian service from their cell phones, PDAs or any other handheld device.
2. Through Ask a Librarian Mobile, users can email a question 24/7, and they will get a response from a librarian at their local library.
3. Currently, only our email service is available through AAL Mobile, but we are working very hard to implement our live chat service. We are still in the development stages and will announce when the chat service is available.
4. We introduced Ask a Librarian Mobile to give our users one more convenient way to get reliable information no matter where they are.
5. Ask a Librarian Mobile is an easy, convenient and free way to obtain reliable information. Users have access to an expert 24/7.
Jennifer Sullivan Gregor
Virtual Reference Coordinator
For more information about Ask a Librarian, contact Rob Krull (phone: 868-3701).
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